[install problem]

I recently installed WAsP, but am having problems runnign the climate analyst.
When I try and run it I get the exception:

Exception report produced at 2012-03-28 11:53:56

Local exception: Please contact technical support. raised at: 2012-03-28 11:53:46
    2012-03-28 11:53:46: Message added: Could not work out the file import protocol library path
    2012-03-28 11:53:46: Exception raised in: ClimateAnalyst:cPreferences:EnsureFileImportProtocolLibraryPathIsValid
    2012-03-28 11:53:46: Message added: Startup failed while Creating singleton objects
    Latest thread started in: ClimateAnalyst:mApplicationCore:Main

Does anyone know how to solve this? Thanks.