[WAsP problem when initiating]

hi support team,

I need your help. When I start WAsP 11 I receive this message:
Exception report produced at 2018-03-27 09:40:25

Object variable or With block variable not set raised at: 2018-03-27 09:39:57
2018-03-27 09:39:57: Message added: Could not refresh the licence information
2018-03-27 09:39:57: Exception raised in: Rvea0176: cLicenceInformation:Refresh
2018-03-27 09:39:57: Message added: Could not refresh the licence status
2018-03-27 09:39:57: Exception raised in: WAsP: cLicenceInformation:Refresh
2018-03-27 09:39:57: Message added: Could not display the splash startup window
2018-03-27 09:39:57: Exception raised in: WAsP: fNoLicenceSplash:DisplayAndPerformLicenceCheck
2018-03-27 09:39:57: Message added: Could not start the application
2018-03-27 09:39:57: Message added: Please contact the WAsP team at Risø for assistance
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I tried reinstall the newest version(11.4) but not working. please advise.

Chanoke.