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WAsP 9 dongle not detected on Windows 7 64 bit


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I have a WAsP 9 dongle that is not able to be detected by my Windows 7 64 bit computer. It was working up until 20 December, and now the dongle does not light up anymore. I have tried reinstalling the software package including the license manager but it still does not work. Here are the error details from the License Manager software:

Report made on 2013-12-30 19:49:52

HASP dongle drivers are version: Unknown
HASP dongle drivers were installed on: Unknown
HASP dongle drivers think the processor is: Unknown

No HASP dongles are attached.

Risø's licence server DLL is working OK
Licence server DLL version: 2.9.9.0
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Hi Chuaw,

Sorry to hear about this problem. It's not a known issue. The dongles for all versions of WAsP are the same, and many people are using them successfully on Windows 7 -64 as far as I know.

The fact that the dongle light is not coming on may indicate that there is a mechanical problem with the dongle itself. Can you try it on another computer? What happens if you just plug it in?

Duncan.
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  • 2 weeks later...

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