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install problem


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I recently installed WAsP, but am having problems runnign the climate analyst.
When I try and run it I get the exception:


Exception report produced at 2012-03-28 11:53:56

Local exception: Please contact technical support. raised at: 2012-03-28 11:53:46
2012-03-28 11:53:46: Message added: Could not work out the file import protocol library path
2012-03-28 11:53:46: Exception raised in: ClimateAnalyst:cPreferences:EnsureFileImportProtocolLibraryPathIsValid
2012-03-28 11:53:46: Message added: Startup failed while Creating singleton objects
Latest thread started in: ClimateAnalyst:mApplicationCore:Main


Does anyone know how to solve this? Thanks.
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  • 2 weeks later...
Haven't seen this error for a long time, so are you sure you are running the latest version of the Climate Analyst? Get the latest installation from:

WAsP 10: http://www.wasp.dk/Download/Software/WAsP10_Installation.aspx

WAsP 9: http://www.wasp.dk/Download/Software/WAsP9_Installation.aspx

Uninstall any old version before installing the new one. If problem persists, mail waspsupport@risoe.dtu.dk.
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